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File photo: Abhimanyu Munjal, MD & CEO, Hero FinCorp MUMBAI: IPO-bound Hero FinCorp, one of the leading NBFCs in India, is betting on ‘AI strategies’ for growth in the coming years. In addition to the usage of artificial intelligence (AI) in its operations, its two other focus areas are Aspiring India, and Asset inclusion as…
The story of AI in business is not one of universal acceleration. (AI image) Two stories from the past few weeks capture something essential about where we are with AI.The first concerns Salesforce, the enterprise software giant that aggressively embraced AI for customer service. CEO Marc Benioff proudly announced that AI deployment had allowed the…
Salesforce CEO Marc Benioff slashes 4,000 jobs as AI takes over customer service roles. Salesforce CEO Marc Benioff recently announced the layoff of 4,000 customer support employees, reducing the support staff from 9,000 to around 5,000—a nearly 45% cut. According to a Fortune interview with Benioff, the move comes as AI agents increasingly handle routine…
